Support the causes your patients care about

Give your practice's community commitment a practical place in patient engagement. The Charity Donation upgrade in Patient10x Reviews lets patients choose a nonprofit in a supported video-testimonial flow, with location-level settings and donation records for your team to follow through.

Good intentions need follow-through

Your doctors and staff care about more than the next appointment. But a giving program needs more than a promise. Patients need a clear choice, and your medical group needs a way to know what was selected, what was charged, and what still needs attention. Bring those details into the Patient10x Reviews platform you already use.

Make giving personal

Let patients search for a nonprofit that matters to them in the supported recording flow. A patient-selected cause gives your community program a personal connection without asking your front desk to collect charity preferences separately.

Keep your team in control

Enable or disable the charity option and set the contribution amount for each practice location. Shape the program around your medical group's priorities, with campaign terms reviewed before invitations go out.

Know what needs attention

Donation records link the selected charity and amount to a practice location. Charging and fulfillment have distinct statuses, so a card charge is not mistaken for a completed gift and your team can follow up on unresolved transactions.

How it works

Define your giving program
Decide how community giving fits your practice. Have a qualified healthcare compliance advisor review the terms, outreach, patient permissions, and any connection to testimonials or referrals before launch.
Configure the location
Enable the charity option, set your contribution amount, and configure a payment method. Confirm that charity search and the supported recording flow are available before sharing an invitation.
Let patients choose
After a video is uploaded in the supported flow, patients can search for a nonprofit and select it, or skip the charity step. Keep the invitation separate from Google review requests and never make giving depend on favorable feedback.
Verify the gift
Check the donation record after processing. The platform attempts payment and, when configured, charity forwarding. Confirm fulfillment and arrange manual follow-up outside the platform when needed rather than treating a charge or email as proof the charity received funds.

Generosity with clear boundaries

A charitable purpose does not replace healthcare compliance review. Design your program around voluntary participation and honest experiences, with appropriate patient permissions and a named team member responsible for checking fulfillment.

Is this a separate platform?

No. Charity Donation is an optional upgrade within Patient10x Reviews. It adds charity selection in a supported video-testimonial flow, location settings, and donation transaction records to your existing platform. Confirm which recording flow supports charity selection before launching your program.

Can we offer donations for Google reviews?

No. Do not offer a donation in exchange for posting, changing, or removing a Google review. Google prohibits review incentives. Keep charitable giving separate from public review requests, and do not make the gift depend on a positive rating or favorable testimonial.

Are donations automatically completed?

Completion is not guaranteed. The platform records the transaction and attempts to charge the configured payment method. Charity forwarding is attempted when the required integration is configured. A charged status is different from a fulfilled status. Your team should verify delivery and arrange manual follow-up outside the platform if needed.

Does a charitable purpose make the program lawful for every practice?

No. Patient engagement and referral-related arrangements need case-specific review. Ask a qualified healthcare compliance advisor to assess federal and state requirements, patient-inducement risks, outreach, and any use of patient information. Do not treat donations as referral rewards or assume tax deductibility.

How does this relate to Video Testimonials?

Charity selection follows the supported testimonial recording flow, not every video campaign. Separately, the Video Testimonials upgrade supports selected campaigns sent individually or in bulk by SMS or email, release acknowledgement before recording, up to three minutes per question, and staff approval. Your practice remains responsible for appropriate marketing permissions. Editing, publication, and social posting are not automatic; professional editing is an optional paid service for eligible approved submissions.