Let customers show your value

Give prospective buyers more than your word. The Video Testimonials upgrade in Patient10x Reviews helps customers explain what stood out about your business, with guided recording and team review before you use their stories.

Good service deserves a clear story

A star rating cannot explain how your team handled a complicated project, communicated along the way, or made a customer feel welcome. Asking for a video often creates another task nobody owns. Give customers a guided way to tell the story, and give your team one place to review it.

Answer the next buyer's doubts

Choose questions about the experience buyers want to understand, from the first conversation to the finished work. Let customers describe your communication, attention to detail, and service in their own words.

Skip the filming appointment

Customers follow your campaign link and record with their own camera. Question-by-question prompts give them a starting point without asking your staff to coordinate an interview or a camera crew.

Keep your team in control

Review submissions by campaign in the same Patient10x Reviews workspace you use for reputation management. Approve or reject completed recordings, then download approved clips for the marketing channels your team chooses.

How it works

Shape the story
Create a video campaign for an enabled location. Add questions that invite honest answers about the service, project, or customer experience you want to understand.
Send the right invitation
Select that active campaign before sending. Invite individual customers or use a CSV for bulk SMS, email, or both, after confirming permission to contact your recipients.
Let customers record
Customers choose whether to participate and acknowledge the video release before recording. They answer one question at a time, with up to 3 minutes per question, not a 3-minute limit for the whole testimonial.
Review, then put it to work
Your staff reviews completed submissions and approves or rejects them. Download approved clips to use on your website or in your own marketing workflow. Optional paid professional editing can be ordered separately for an approved submission.

Their story. Your responsibility.

A recording is not an automatic green light for every marketing use. The workflow captures release acknowledgement and gives your team a review step. Your business remains responsible for appropriate permissions, accurate presentation, and deciding where each video belongs.

Is this a separate video platform?

No. Video Testimonials is an optional upgrade inside Patient10x Reviews. You create campaigns and review customer submissions in the same platform, with video access enabled for the locations that need it.

Can we invite customers in bulk?

Yes. Choose an active video campaign and send invitations by SMS, email, or both. CSV import supports bulk requests after you confirm permission to contact recipients. Keep the sending page open while requests are submitted; an accepted request does not guarantee delivery or a customer response.

How long can each recording be?

Each question allows a video answer of up to 3 minutes. Customers record through a supported phone or computer browser after acknowledging the release. The limit applies to each answer, not the entire multi-question testimonial.

Are editing and publishing automatic?

No. Your staff reviews completed submissions and can download the clips. Paid professional editing is a separate option for approved submissions with release acknowledgement. Your team handles publication on your website and posting to social channels.

Does a customer have to leave a Google review first?

No. A selected video campaign sends a video invitation, not a Google review request, and does not require a Google rating first. Customers choose whether to participate. Keep Google review requests separate and do not offer incentives for posting or changing Google reviews.