Make your thank-you matter

Give customers a voice in your business's giving. Add a customer-chosen charity step to a supported video testimonial flow in Patient10x Reviews, with contribution settings and transaction records to help your team follow through. Keep charitable giving separate from Google reviews and any expectation of praise.

A generic thank-you only goes so far

You invest in customer relationships, but a routine follow-up may say little about what your business stands for. A customer-chosen cause gives your thank-you a more personal purpose. The important part is making the commitment clear and following through, not buying a review or asking customers to say something positive.

Give customers a say

Let customers search available nonprofits and choose a cause they care about after submitting a video in the supported flow. They can also skip charity selection. The choice belongs to them, not your marketing script.

Make your values tangible

Bring your business's interest in giving into a real customer interaction. A contribution to a customer-selected cause can make your follow-up feel more thoughtful, without turning it into a reward for a star rating or favorable statement.

Keep giving organized

Set the contribution amount for each participating location and keep the selected charity, amount and processing status in location-linked records. Your team has details to work from when checking charges and following up on outstanding fulfillment.

How it works

Define your commitment
Choose the participating location, enable charity donations and set a contribution amount. Arrange funding and fulfillment responsibilities before inviting customers, and make the terms of your giving clear.
Invite an honest story
Use Patient10x Reviews to invite customers to share their experience. Selected video campaigns support individual or bulk SMS and email invitations. Confirm that the recording flow you plan to use supports charity selection before promoting the giving option.
Let customers choose
After video submission in the supported charity flow, customers can search available charities, select a cause or skip the donation step. Do not make giving conditional on a Google review, a high rating or positive wording.
Follow through on giving
Check the donation transaction records and confirm that the chosen charity has received the contribution. A successful card charge is not the same as fulfilled giving. Uncompleted donations need operational follow-up, including manual fulfillment where required.

Generosity without strings

Charitable giving should reflect your values, not influence what customers say. Patient10x Reviews provides settings and transaction records for the workflow. Your team remains responsible for campaign terms, appropriate permissions and confirming fulfillment.

Is this a separate giving platform?

No. Charity Donation is an optional upgrade within Patient10x Reviews, not a replacement for your reputation workspace. It adds charity selection and donation transaction records to a supported video testimonial flow. Confirm the required video access and location setup before launch.

Can we offer a donation for a Google review?

No. Keep donations separate from Google review requests. Google prohibits incentives in exchange for posting, changing or removing reviews. Do not require a public review or favorable feedback to qualify for a contribution.

Does every video campaign include charity selection?

No. Charity selection is available in the supported recording flow when donation settings and funding setup are in place. The Video Testimonials upgrade also supports selected question-based campaigns with release acknowledgement before recording, up to 3 minutes per question and staff review before use. Do not assume that every video campaign link includes a charity step. Editing, publication and social posting are not automatic.

Are charities paid automatically?

Do not treat the workflow as a guarantee of automatic charity payment. The application records a donation request and attempts to charge the saved payment method. Charity fulfillment is a separate step. Your team must confirm completion and arrange operational follow-up or manual fulfillment when needed. A charge or thank-you message alone is not proof that the charity received funds.

Can we describe contributions as tax deductible?

The application does not establish tax deductibility or provide a tax determination. Keep the relevant transaction records and charity documentation, and ask your tax adviser how the arrangement should be recorded and described before making any tax claim.