Make your good work easier to choose.

You deliver the service. Give customers a clearer reason to choose you. Patient10x Reviews brings review requests, private customer feedback, Google review activity and search-ready location listings into one reputation workspace. Start with the essentials, then add video testimonials, referral tracking or charity participation when they fit your business.

Great service should not stay invisible.

Your team finishes the job, helps the customer and moves to the next task. Asking for feedback slips down the list. Reviews sit unanswered, useful concerns get missed and prospective customers see only part of what you offer. Bring those moments into a repeatable routine instead of another spreadsheet.

Ask with a clear purpose

Choose a Google review request, a written testimonial or an invitation to a selected video campaign. Use SMS or email to reach customers you have permission to contact, with individual and bulk invitation options that help your team make asking part of the everyday workflow.

Listen beyond the stars

Private feedback gives your team more context for service improvements and customer follow-up. Alongside it, connected Google Business Profile review activity helps you see recent reviews, rating trends and replies without treating a private response as a public Google review.

Give people a fuller picture

Search-ready location listings bring business details, services, hours, maps, reviews and FAQs together in a useful public page. Help prospective customers understand what you do and how to reach you, with structured information that supports discovery rather than promises a search position.

How it works

Set up your location
Add the business details customers need. Configure your public Google review destination, and connect Google Business Profile when you want to manage its review activity in the workspace.
Choose the right request
Select Google, written or video for the invitation you are sending. Video requires an active campaign and the optional Video Testimonials upgrade at that location. Review your recipient list and contact permissions before sending.
Give feedback attention
Review private customer feedback and keep up with connected Google reviews. Use what customers tell you to guide better replies, service conversations and the next improvements your team makes.
Build on the essentials
Keep your public listing useful and current. Add customer video stories, a referral workflow or charity participation as optional upgrades in the same Patient10x Reviews platform, not a separate product to manage.

Real voices. Deliberate decisions.

Build a reputation customers can evaluate, not just a collection of flattering stars. Keep public review requests honest, use private feedback to improve service and make thoughtful decisions about the customer stories you share.

Can I choose what I ask customers to share?

Yes. Campaign settings let you choose a Google review, a written testimonial or a video invitation. Google requests need a valid public review destination. Written requests use your selected questions, while video invitations use a selected active campaign and require the Video Testimonials upgrade. Individual and bulk SMS or email options follow the request choice you select.

Do I need to connect Google, and will this improve my ranking?

A valid public Google review link can support invitations without a Google Business Profile connection. Connecting the profile enables its review management features. Search-ready listings give customers and search engines useful business information, but neither a listing nor a review campaign guarantees rankings, indexing, traffic or rich results. Private feedback is separate from Google review activity.

How does the optional video upgrade work?

Choose a campaign and invite customers individually or through bulk SMS or email. Customers acknowledge a consent/release before recording guided answers, with up to three minutes per question. Staff review submissions and approve or reject them. Your team can download clips for its own channels, and professional editing is an optional paid service for approved submissions. Editing, publication and social posting are not automatic.

What does the Referral Engine track?

The optional Referral Engine can offer a referral invitation in a configured positive-feedback journey, without requiring a posted Google review. Staff can manage referral notes and statuses and send a recipient link where the referred person can affirm interest in being contacted. Your team remains responsible for appropriate outreach. Status tracking is not CRM integration or verified sales-revenue attribution.

How should we use the charity upgrade?

The optional Charity Donation upgrade supports charity selection and donation records in configured testimonial workflows. Keep charity participation separate from Google review requests and never make it a reward for positive sentiment. Your business is responsible for campaign terms, confirming donation fulfillment and arranging follow-through when needed. A recorded charge does not guarantee charity payment, and the platform does not establish tax deductibility.